Zagreb, Croatia

Zagreb is the capital and the largest city of the Republic of Croatia. It is located in the northwest of the country, along the Sava river, at the southern slopes of the Medvednica mountains. The wider Zagreb metropolitan area includes the City of Zagreb and the separate Zagreb County bringing the total population of the metropolitan area up to roughly 1,1 million. It is the only metropolitan area in Croatia with a population of over one million.

Healthcare system

In terms of healthcare service delivery in Croatia, the family doctor (GP) provides basic healthcare services and suggests patient's further treatment in secondary or tertiary health care facilities. The patient has free access to hospital and polyclinics which have signed contracts for health care services with mandatory health insurance (contractual partners). Healthcare services at secondary and tertiary level in major cities are mainly available in hospitals. Hospitals are classified as clinical, general and specialised hospitals. Access to outpatient consultation outside major cities is fairly limited, while primary healthcare and emergency medicine are available in all parts of the state.

eHealth maturity

Primary healthcare system stakeholders use various ICT applications, depending on their role  - GP, paediatrician, laboratory technician, dentist, pharmacist, etc. All primary healthcare system ICT applications are connected to the central healthcare networking system which enables services such as ePrescription, eReferral, digital Lab results.

At the same time, hospitals use Hospital Information Systems with various functionalities and provided by various vendors. All hospital systems are also connected to the central healthcare system, however not all hospitals use all services provided by the central system. All hospitals use eBooking which allows them to book patient appointments trough the central system, some are using the eligibility check to determine the health insurance status of patients admitted to the hospital, and a small number of hospitals use eReferral system to send the findings and patient discharge letters to the primary healthcare system (primarily to patient's GP).

CareWell services

Patient empowerment & home support pathway

Integrated care coordination pathway

For more details about the Zagreb pilot, download the factsheet.


Karlo Guštin
Phone +385 1 365 3314

Mario Ravić
Phone +385 1 365 3390

Ericsson Nikola Tesla d.d.
Krapinska 45, pp 93.,
HR, 10 002 Zagreb, Croatia




Zagreb pilot site visit